Customers must be given a cooling off period so that they can cancel a contract they have with you when:
1. The contract is with a consumer and was agreed away from your usual trade premises. (The Consumer Contracts Regulations 2013)
2. Agreements for credit or hire, with consumers, sole traders and partnerships of two or three people. (Consumer Credit Act 1974)
3. They are a consumer shopping by post, phone, TV or internet. (Consumer Contracts Regulations 2013)
4. You give them a right to cancel as an agreed term of the contract.
This does not affect the ‘statutory rights’ that a consumer has and there are different remedies available to them if those rights are breached. A consumer is someone not acting for the purpose of their trade, business, profession etc.