Event Booking Terms & Conditions

To protect your interests please read this as it is a legally binding contract.

By submitting the online booking form, you are offering to enter into a contract with:

Crimson Crab Ltd, Registered Office: The Old Surgery, 19 Mengham Lane, Hayling Island, Hampshire, PO11 9JT. Registered in England and Wales number 7740349.

That contract will be formed when we send you an email or other written communication accepting your booking (and not before). We reserve the right to reject any booking for any reason.

We may keep a copy of any communications and these Terms and Conditions, but these will not be accessible to you and you should make and retain your own copies.

Your status

By making a booking with us for one of our Events, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old.

Return to top.

How the contract is formed between You and Us

If you wish to make a booking, you can do so via our website.

If you prefer you can print out and complete a copy of our booking request form and return it to:

Crimson Crab Ltd, The Lodge, 24 Selsmore Avenue, HaylingIsland, Hampshire, PO11 9PB.

Alternatively you can email a copy to enquiries@crimsoncrab.net.

Please note that receipt by us of your booking request does not mean that your booking has been accepted and, in particular, we accept no responsibility for booking requests that do not reach us for whatever reason. Your booking request constitutes an offer to us to secure a place at one of our events. All bookings are subject to availability of the event and formal acceptance by us, and we will confirm such acceptance to you by sending you an email stating that the booking has been confirmed. The contract between us will only be formed when we send you the booking confirmation and only relate to the events which we have confirmed.

There are a limited number of places at each event and these will be allocated in order of receipt of bookings.

Return to top.

Event Content

We reserve the right to make changes to the published programme of an event (but not the overall content), for example to timings and, or speakers if one of the advertised speakers is unable to attend. In such cases, you will not be entitled to cancel and we will not be liable for any additional costs, losses or expenses.

Event Venue

You acknowledge that we may have to change the venue for the event for reasons beyond our control and in such cases; you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you. We will not be liable for any additional costs, losses or expenses.

You are liable for any loss or damage which you may cause to the venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.

If you have a disability or medical condition (including any special dietary requirements) that requires special arrangements to be made, please notify us of your requirements when making your booking.

Return to top.

Refunds Policy

If you wish to cancel the agreement you must give us written notice (this can be done by email). If you give us more than 48 hours notice, you will receive a credit note for the full value of the event booked. It is personal to you and can be used for any of our events, within the financial year of issue (please note that our financial year runs from 1st August to 31st July). We will process the credit note due to you as soon as possible. If you cancel within the 48 hours prior to the event, you will not be entitled to a credit note or refund.

Substitute attendees may be accepted by us, at our sole discretion, provided that the substitute meets our eligibility criteria for the event (including paid up Reputation Academy membership). In order to make a substitution please contact Wendy Briggs, before the event.

If you fail to attend an event for which you are registered and have not given us prior notice then you will not be entitled to a refund.

We may cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where insufficient numbers have booked for the event or the speakers are unavailable or cancel or if you are more than 5 working days in arrears with any payment due to us or if it may prejudice our reputation for any reason). We will have no liability for losses or costs which you may incur due to such cancellation but we will refund your booking payment (in full as soon as possible) or offer you an alternative event if one is available. You have the choice of accepting the refund or attending the alternative event.

We usually refund any money received from you using the same method originally used by you but reserve the right to refund using an alternative method.

Return to top.

Rights in materials

Any material supplied may be used for your legitimate business purposes and circulated within your organisation provided that no trade mark, copyright or other propriety notices are removed. Material may not otherwise be copied, reproduced or redistributed. In particular it must not be exploited for commercial gain or to cause loss (including loss of profit) to Crimson Crab.

We may take photographs, videos and, or sound recordings at events. Your attendance at an event may mean that you are featured in them and you are deemed not to object to this.

Confidentiality and Information Security

Any material which, if disclosed in public, would put either of us at a commercial disadvantage is to be treated as confidential. It will not be used in an unauthorised manner nor disclosed to any person unless ordered to be disclosed by a court of competent jurisdiction or other body exercising a statutory power.

We only use your personal data in accordance our Privacy Policy, by submitting the booking request form you are consenting to our use of your personal data in accordance with that policy.

Return to top.

Our Liability

We will be responsible for any loss you suffer as a direct result of us breaching these terms and conditions, if they were reasonably foreseeable to both you and us at the time the contract was formed. Our liability to you will not exceed the total price charged for the event(s) that you have booked or £100 (if higher).

Event attendees must keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property at venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses. We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract was formed.

Nothing in these event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.

Written Communications

If you use our site, you accept that communication with us will be mainly electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Return to top.

Transfer of Rights and Obligations

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure) which includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation): strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and, or the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure event.

Return to top.

Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

Return to top.

Changes and Variations

Any change to this agreement will not be valid unless made in writing and signed by our authorised representative.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and terms and conditions in force at the time that you place a booking with us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to bookings previously made by you), or if we notify you of the change to those policies or these terms and conditions before we send you the booking confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the booking confirmation).

Return to top.

General

This Agreement is governed by English Law and the English Courts have exclusive jurisdiction.

Neither of us intends by virtue of the Contracts (Rights of Third Parties) Act 1999 that any of the terms should be enforceable by a person who is not a party to it.

No failure or delay by either of us in exercising any right, power, or remedy under this Agreement is a waiver of any such right, power or remedy.

If any provision of this Agreement is unlawful, void or unenforceable it is severed from the agreement and the remaining provisions remain in full force and effect.

Return to top.