Shake up of Consumer Rights

Press release

September  2015

Wendy & Rob

The introduction of the Consumer Rights Act on 1st October is the biggest shake up in
consumer legislation for 40 years, according to Crimson Crab, experts in helping businesses make sense of retail legislation and compliance laws.

The Hayling Island based company wants to raise awareness of the changes in the law which will have an impact on businesses selling to consumers. Consumers can get help from their local Citizens Advice Bureau should they buy faulty goods, receive unsatisfactory services or have problems with digital downloads.

The Government wants consumers to have the confidence to deal with shoddy goods and services, so as confident consumers they make better purchasing decisions, which saves time and money and will in turn, improve standards of products and services available.

The new act will not only help consumers if things go wrong it will also have a significant impact on those businesses that sell goods, supply services or provide digital downloads to non-commercial customers.

Wendy Briggs, Managing Director of Crimson Crab commented; “The new legislation should make it easier, quicker and cheaper to sort out disputes, with purchases from cars to clothes, music to films. The changes are relevant to all consumers and every business which sells direct to consumers. Especially if they are not sure how to respond when a customer demands a full refund.”

Robert Briggs, Compliance Director in the business continued; “Most of the changes are important updates to current laws, however, there are two new areas relating to digital content and the provision of unsatisfactory services.”

“For example; you pay to download your favourite film, a trilogy. When you start watching you find that the third part is missing. Under the Act, the digital content is not as described and you entitled to the final part.

“The rules are also now clear that a service provider must deliver what was agreed or, if that is not possible, give some money back.

“If you buy goods and find them to be faulty within 30 days then you have a right to reject them and get a full refund.

“On the other hand if you buy an ebook reader and after five months you take it back because the battery is not holding its charge the trader can offer a repair or replacement. If it continues to perform poorly after the repair, you can choose to reject it and get a refund. Under the Act, because you had the item for less than six months, the trader must provide a full refund after having attempted a repair. If, however, you had rejected the item more than six months after you received it, the trader would have been entitled to reduce the refund to take account of the use of the goods you had.

If you want to know more about trading legislation and how to protect your business reputation, talk to Wendy or Robert, contact them on 02392 637 190 or on twitter @CrimsonCrabLtd or Facebook page Crimson Crab Ltd.

Or if you prefer visit an easy to navigate site with a wealth of knowledge to help you operate an ethical, legal and responsible business. You can also sign-up to receive their regular newsletter to keep you informed.

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