Please take a look at the latest Crab Insight June 2015 Volume 2 Issue 9.
If you have consumer clients (ie an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession) there are two important dates coming up that you need to bear in mind.
From 1st October 2015 the Consumer Rights Act 2015 will replace much of the existing UK law relating to consumer sales and unfair contract terms.
From 9th July 2015 The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 places information duties on traders required to use ADR services either by law or the membership conditions of a trade association. Also for businesses in the non regulated sector, if you and a consumer fail to resolve a complaint they have made;
- you will need to tell them,
- give them the details of an approved ADR body and
- indicate whether you intend to use it or not.