A business customer has lost income as the parts required to effect the repair to their vehicle are not available for several days and this was only discovered on dismantling the components for inspection. Do they have a right to receive compensation for the loss of income while the vehicle is off the road?

A garage should repair or service a consumers vehicle within a reasonable time. What counts as reasonable will depend on the problem. If the work is straightforward, a few days may be reasonable. The garage may need more time if the problem is hard to find or the garage needs to order parts. A trade client does not get any special treatment. It all goes back to terms and conditions, make sure they are robust enough to cover such eventualities and spell out what will happen with ‘trade clients’ if there are unforeseeable delays in cases where parts are hard to source.

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